Clark Regional Emergency Services Agency

Clark Regional Emergency Services Agency

9-1-1 and Wireless Phones

Does it make a difference if I call 9-1-1 on a cellular phone?

Yes! When you make a 9-1-1 call from your wireless/cellular phone, dispatchers DO NOT always receive the phone number and address from where the call originated.

Help 9-1-1 help you by knowing your location. When you call 9-1-1 from a cell phone, your address and location may not be readily viewable to the dispatcher. You can help save precious time in an emergency by knowing your location. Print out the poster below, fill out the address, and post in a highly visable area. Examples of places this would be especially useful include home businesses, adult care homes, schools, daycares, churches, swimming pools, gyms, etc.

KNOW YOUR LOCATION (Printable Poster)

When you call 9-1-1 from a cellular phone you need to know:

  • Your cellular phone number Give your cellular phone number to the 9-1-1 dispatcher, so the dispatcher will be able to reach you in case the call is disconnected, which happens A LOT with cellular calls.
  • A good description of your surroundings. It's always a good idea to always know the name of the road you are traveling on, which direction you are headed and how many miles you are from the nearest town or the nearest cross street.

Remember: Many people don't have their cellular phone number memorized. Make sure that you've written your cellular phone number in an easy to find location before you need to call 9-1-1.

Cell phone tips