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Emergency Medical Dispatch (EMD)

People who call 9-1-1 for an ambulance are fortunate to have Clark Regional Emergency Services Agency's (CRESA's) certified emergency medical dispatchers on the other end of the line. These dispatchers are trained to provide treatment over the phone until help arrives.

How Emergency Medical Dispatch Works

These "pre-arrival" instructions include doing CPR, delivery a baby, removing an object from the throat of someone choking, and caring for injuries. Using medically based protocols, CRESA dispatchers are able to send the appropriate medical response.

As the pre-arrival instructions are being provided, fire first responders and paramedic ambulances are simultaneously being dispatched to the medical emergency. The ambulance contractor's dispatch computer is also electronically connected to CRESA's computer to ensure fast and accurate relay of information.

Outstanding EMD Credentials

CRESA's 9-1-1 center is considered a leader in the Emergency Medical Dispatch field. CRESA was one of the first agencies in the nation to meet the stringent requirements to be designated as an Accredited Center of Excellence. CRESA is currently engaged in the lengthy reaccreditation process.

CRESA's dispatchers continuously receive specialized emergency medical dispatch training. The questions they ask and the instructions provided over the phone is critiqued on an ongoing basis to ensure quality service is being provided.